About Us
Introduction
About Q
Welcome to the world of Quintessentially, the leading luxury Private Members’ Club with a 24 hour global concierge service. Founded in 2000 by Ben Elliot, Aaron Simpson and Paul Drummond, Quintessentially has been providing Members with its award-winning lifestyle management and concierge services for more than a decade, offering specialist advice, insider access and exclusive benefits.
In addition to our concierge service, 32 luxury sister businesses compose the wider Quintessentially Group, covering every facet of the luxury lifestyle market, including Travel, Real Estate, Wine, Art, Luxury Retail, Events, Public Relations, Publishing and more.
With more than 60 offices around the world, speaking over 35 languages, we are a multinational and multilingual brand, providing a global yet local service. What’s more, we cap the number of Members we assist, guaranteeing that you receive only the highest quality service, and making a Quintessentially Membership truly exclusive.
In addition to our concierge service, 32 luxury sister businesses compose the wider Quintessentially Group, covering every facet of the luxury lifestyle market, including Travel, Real Estate, Wine, Art, Luxury Retail, Events, Public Relations, Publishing and more.
With more than 60 offices around the world, speaking over 35 languages, we are a multinational and multilingual brand, providing a global yet local service. What’s more, we cap the number of Members we assist, guaranteeing that you receive only the highest quality service, and making a Quintessentially Membership truly exclusive.
Our Values
Our Philosophy
Quintessentially is a way of life: we’re service orientated, dynamic and entrepreneurial, maintaining integrity in our internal and external relationships. We work together as a global team, sharing responsibility, passion and expertise.
Our Mission
Our mission is to go above and beyond our Members’ expectations. We aim to deliver an unrivalled personalized service, always going that extra mile. We are committed to the notion that quality matters, bringing you only the very best. We’re driven by aspiration and innovation, resourcefulness and access, fostered through our global network.
Our Service Promise
Quintessentially is committed to delivering a friendly service whilst maintaining our professional manner. We pride ourselves on the confidentiality and security of our Members, providing an accessible customer experience that can be relied upon 24 hours a day. We tailor our assistance to your specific needs, ensuring our service is as convenient as possible. Quite simply, we never forget that you matter.
Read our full Service Promise
Read our full Service Promise
Our People
The secret behind Quintessentially’s success lies in the incredible individuals who work tirelessly to make our Members’ lives easier. Multi-lingual, multi-cultural and multi-talented, with a wealth of local knowledge at their fingertips, our teams are creative, dynamic and passionate about what they do.
Capable of sourcing a wait-listed Birkin bag, securing a last minute table for two at Nobu, or even finding a set of lost keys 1200ft up a snow-capped mountain, each individual has been handpicked according to their expert knowledge and their belief in Quintessentially.
With a global staff of over 1500 people working 24/7/365, the Quintessentially team is a force to be reckoned with, constantly striving to improve our service and saving you valuable time and money.
Capable of sourcing a wait-listed Birkin bag, securing a last minute table for two at Nobu, or even finding a set of lost keys 1200ft up a snow-capped mountain, each individual has been handpicked according to their expert knowledge and their belief in Quintessentially.
With a global staff of over 1500 people working 24/7/365, the Quintessentially team is a force to be reckoned with, constantly striving to improve our service and saving you valuable time and money.
Proud of Q
Q in the press
Our exceptional service and attention to detail speaks for itself – and hasn’t gone unnoticed. Here’s just a small snapshot of what’s been said by the leading industry insiders and authorities of the luxury lifestyle sphere.
“The company that transformed the idea of concierge services into ‘lifestyle management’ is Quintessentially.” The New York Times
“What pros. Nothing fazes Quintessentially.” The Times Luxx
“With the discretion to make anything happen swiftly and elegantly, Quintessentially is your answer.” Harpers Bazaar
“If there’s a hard-to-please person on your list, don’t even try. Let Quintessentially do the work.” The Wall Street Journal Asia
“Quintessentially amounts to having a magic genie with a little black book in each city….they help with literally anything.” South China Morning Post
“The company that transformed the idea of concierge services into ‘lifestyle management’ is Quintessentially.” The New York Times
“Quintessentially specialises in extreme service, from the elite to the impossible” The Times Magazine
“Enter Quintessentially, the wish-fulfilment empire, whose address book gets you places where others cannot reach.” The Financial Times Weekend“What pros. Nothing fazes Quintessentially.” The Times Luxx
“With the discretion to make anything happen swiftly and elegantly, Quintessentially is your answer.” Harpers Bazaar
“If there’s a hard-to-please person on your list, don’t even try. Let Quintessentially do the work.” The Wall Street Journal Asia
“Quintessentially amounts to having a magic genie with a little black book in each city….they help with literally anything.” South China Morning Post
- “Best Concierge Company of the Year 2011”
OUR ACHIEVEMENTS
London Luxury Lifestyle Awards
At Quintessentially, we pride ourselves on being leaders of the luxury lifestyle industry, but don’t just take our word for it – below are just some of the esteemed accolades that we have been awarded over the years in recognition of our unique brand of service.
Our award-winning service have led to the following recognition within our industry:
At Quintessentially, we pride ourselves on being leaders of the luxury lifestyle industry, but don’t just take our word for it – below are just some of the esteemed accolades that we have been awarded over the years in recognition of our unique brand of service.
Our award-winning service have led to the following recognition within our industry:
- LuXplosion 2010 (The Luxury Hub): Luxury Concierge Award 2010
- World Travel Awards: Europe’s Leading Luxury Lifestyle Club 2009
- Spears Wealth Management Awards: Concierge of the Year Award 2009
- Leading Hotels of the World: Top Producing Agency 2007
- Condé Nast Traveller Awards: Operator of the Year 2006
- Condé Nast Traveller: Best Concierge Company 2003
- Condé Nast Traveller: Best Lifestyle Management Company Worldwide
- New York, Best of New York: Best concierge service 2005
QUINTESSENTIALLY FOUNDATION
“We started the Quintessentially Foundation because it was quite simply the right thing to do. We are very proud of what it has achieved in a short space of time, and continue to be impressed by the work it is doing for communities at home, as well as across the globe”.
Ben Elliot, Founder of Quintessentially
The Q Foundation is a charitable organisation set up in the UK & HK, working alongside Quintessentially with disadvantaged communities worldwide. The Foundation works in partnership with innovative charities, funding grants enabling them to further their work.
Since its establishment in 2008, the Quintessentially Foundation has raised more than £1,558,000 for charity through a range of innovative charity fundraisers, including our biggest event – the Quintessentially Foundation annual bike ride.
The hard work, generosity and determination of those involved has led to the achievement of some incredible projects, from building a school in Nepal for 250 pupils with Room to Read, to providing medical research to find a cure for Type 1 diabetes.
Discover more about the work of Quintessentially Foundation here
Ben Elliot, Founder of Quintessentially
The Q Foundation is a charitable organisation set up in the UK & HK, working alongside Quintessentially with disadvantaged communities worldwide. The Foundation works in partnership with innovative charities, funding grants enabling them to further their work.
Since its establishment in 2008, the Quintessentially Foundation has raised more than £1,558,000 for charity through a range of innovative charity fundraisers, including our biggest event – the Quintessentially Foundation annual bike ride.
The hard work, generosity and determination of those involved has led to the achievement of some incredible projects, from building a school in Nepal for 250 pupils with Room to Read, to providing medical research to find a cure for Type 1 diabetes.
Discover more about the work of Quintessentially Foundation here
MEET THE Q FAMILY
Here is just a selection of those exceptional people who work tirelessly across the globe to make Quintessentially's service unparalleled.
Emma Sherrard Matthew
Chief Executive Officer
Matthew Phillips
Head of Corporate Business Development, Europe
Tina Oloo
Head of Member Assistance, Kenya
Wayne To
Regional Head of Member Assistance, Asia
Kitty Lam
Elite Account Manager, HK
Trevor Tarpley
Elite Account Manager, New York
Matt McGinty
Elite Account Manager, London
William Andrews
Dedicated Account Manager, Sydney
Zena Sallam
Dedicated Account Manager, Cairo
Torunn Tronsvang
Ask Q Manager, Scandinavia
Elizabeth Alvarado
AskQ, Mexico
Jung Min You
AskQ, Korea
Yolanda Ji
AskQ, Beijing
Prianka Singh Sareen
Member Relations Manager, Delhi
Charlie Maloney
Members Events Manager, London
Marisa Lenger
Travel Specialist, USA
Tammy Lacey
Membership Director, Americas
Fiona Foxon
Managing Director, HK, HK
Emilie de Cannart
Member Benefits Manager, Global
Naomi Mano
President & Representative Director, Japan
Gennady Molchanov
Managing Director, Moscow
Skie Ocasio
Operations & Member Services Director, Americas
Keith Doyle
Restaurant Specialist, London
Jonny Ward Manning
Event & Ticket Specialist, London
Suffian Rahman
Tickets Specialist, Singapore
Chris Edwards
Clubs & Nightlife Specialists, HK
Harry Hughes
Head of Editorial, London
Louisa Smith
Travel Specialist, Europe
Sarah- Jane Jones
Travel Specialist, Asia
Avelino Cortes
Marketing & Communications Manager, HK
