Quintessentially Concierge Services

1.1.

Quintessentially is a Club for Members whose purpose is to assist in saving you time and making life that much easier. Members’ behaviour is expected to be professional as in all private Members Clubs.  Members are subject to verification by Quintessentially. Quintessentially will notify you in the event that your membership application has been accepted.

1.2.

You are obliged to provide correct details when you apply for Quintessentially membership and your failure to do so may invalidate your membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify Quintessentially in the event that any information provided by you changes.

1.3.

Your membership is personal to you. membership cards and any associated Member benefits are non-transferable and can only be used by the named Member(s). You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your membership.

1.4.

Access to and use of the Members’ section of the Quintessentially website ("Site") is through a combination of user name and password and is reserved exclusively for Members. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify Quintessentially immediately if you believe that there has been any breach of security (e.g. the unauthorised use of your name and password).

1.5.

You agree that you will only use your Quintessentially membership card for the purposes for which it is issued. You must notify Quintessentially immediately by e-mail at AskQ@quintessentially.com if it is lost or stolen.

1.6

You confirm that the information given by you when joining Quintessentially is true and complete and you authorise Quintessentially to obtain any credit references and to disclose details of any application or transaction with any credit reference agency or bureau and to make any enquiries you may require to ascertain whether you are entitled to the Quintessentially membership card. You authorise your bank to respond to such enquiries.

2.1.

Membership fees and joining fees are communicated upon application. Quintessentially reserves the right to increase or decrease membership fees from time to time.  Quintessentially will attempt to notify the Member of any change in membership fees via telephone and email following any such change.

2.2.

Membership is valid for twelve consecutive months. No refunds or extensions will be given if you are unable to use your membership at any stage during this time. Your membership fee will only be refunded at Quintessentially’s sole discretion taking into account the circumstances of any request for a refund.

2.3.

Quintessentially reserves the absolute right to cancel or suspend your membership (at its sole discretion).

2.4.

Membership fees are due on acceptance of your membership application and annually thereafter (“Renewal Date”). Joining fees are due on acceptance of your acceptance application. membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).

2.5.

If you do not notify us at least 28 days prior to your Renewal Date that you do not wish to renew your annual membership, Quintessentially will deduct your renewal membership fees automatically.  You authorise Quintessentially to deduct renewal membership fees by direct debit or any Payment Card up to 28 days prior to or on your Renewal Date. If Quintessentially does not hold your payment details you will be contacted directly in order to renew your membership. 

2.6.

We will issue your Quintessentially membership card, and if elected by you, Priority Pass Membership Card, membership wallet and membership documentation ("Quintessentially Membership Pack") as soon as possible following collection of your renewal membership fee. If you notify us that you do not wish to renew your annual membership at least 28 days prior to your Renewal Date and Quintessentially has already deducted your renewal membership fees, you will receive a full refund of such renewal membership fee paid provided that you have first returned to Quintessentially the Quintessentially membership pack.

2.7

If, during the course of your current membership, you wish to upgrade your membership or Quintessentially requires you to upgrade your membership based on your usage of the Services, the difference in price between the two categories of membership will be payable.

3.1.

As a Member of Quintessentially, you are entitled to the membership benefits set out on the Site from time to time. The descriptions of all benefits displayed have been approved by the relevant benefit Supplier.

3.2.

Membership benefits set out on the Site are subject to availability and may change from time to time without notice.

3.3.

Quintessentially aims to ensure that membership benefits remain available to Members at all times and are constantly negotiating new benefits to ensure that you receive maximum use of your membership. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of Suppliers or events beyond Quintessentially's actual control.

4.1.

You may only make requests by telephone, e-mail or through the Site, once you have been accepted as a Member.

4.2.

Quintessentially will provide both the services described on the Site (from time to time) and concierge services at your request - that is you may request Quintessentially to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).

4.3.

Quintessentially reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested. If Quintessentially is unable to deal with any request, it will inform you as soon as reasonably practicable.

4.4.

If Quintessentially determines (in its sole discretion acting reasonably) at any time during your membership that your usage of the Services merits an upgrade to a higher level of membership, Quintessentially may contact you to offer you a membership upgrade.  If you do not accept such offer, Quintessentially reserves the right to cancel your existing membership with immediate effect in which case you will be entitled to a pro-rata refund in respect of the period from the date of cancellation until the end of the relevant membership year for which you have paid membership fees.

4.5.

Suppliers are responsible for providing you with the services, products and benefits you select. Quintessentially will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

4.6.

Suppliers may impose their own terms and conditions and you are required to comply with these.

4.7.

When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise Quintessentially to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Quintessentially shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Quintessentially acts in accordance with the instructions issued by you in relation thereto.

4.8.

You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

4.9.

From time to time the procurement or provision of certain services, products or benefits may incur a Quintessentially handling charge (of which you will be notified) - in these cases you hereby authorise Quintessentially to debit any such handling charges from your Payment Card.

4.10.

Quintessentially may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorise Quintessentially to deduct the credit sum from your Payment Card within 30 days of the payment date. In the event that Quintessentially pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.

4.11.

Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.

4.12.

If you use your Priority Pass Card at airport lounges then you hereby request Quintessentially to authorise Priority Pass to debit your Payment Card with the per person per lounge usage fee for you and any of your guests (*currently £15 per person, per visit). Please see the Priority Pass Card Terms and Conditions for further details.

4.13.

Telephone calls to and from Quintessentially may be monitored or recorded for training and quality control purposes.

5.1.

Any services including travel tickets and package holidays purchased through Quintessentially will be subject to the terms and conditions of the travel or holiday operator and the Supplier. Please note that Quintessentially is not an authorised travel agent or tour operator and only acts as an introductory agent on behalf of the Supplier. All rights and remedies you have are against the relevant Supplier.

6.1.

When you use the restaurant or club booking Service you hereby authorise us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant or club.  Any deposit may be forfeited as a result of cancellation of the booking under the restaurant or club’s standard terms.

7.1.

Quintessentially is engaged in the business of obtaining “best tickets” for all sold out events either directly itself or through one of its ticket agent Partners. Please note that you are purchasing tickets above face value, which includes service charge(s) reflecting our costs and efforts in obtaining your premium or requested seats.

7.2.

All sales are final, no refunds or cancellations are issued after you have purchased your tickets.

7.3.

In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.

7.4.

Quintessentially or its ticket agent partner will dispatch your tickets by Special Delivery Postage at the standard rate of £3.75, which is guaranteed by the Royal Mail to reach you by noon on the following day within the UK. Please note that neither Quintessentially nor its ticket agent partners can be held liable for any failure by the Royal Mail to deliver your tickets.

7.5.

Quintessentially or its ticket agent partners usually dispatch tickets within 2 days from the time of booking if the tickets are already in stock. However some events have posting restrictions and are not dispatched until the week prior to the event taking place. On certain occasions, our ticket agent partners may have to deliver your tickets on the night of the show at no additional cost.

7.6.

Quintessentially or its ticket agent partners reserve the right to upgrade tickets at no additional cost, to downgrade tickets (partial refund) or to cancel the order with a full refund.

8.1.

If the requested product or service is not available, the Suppliers may offer you substitute products of a similar description and standard. You may refuse the offer of substitute products and have the right to receive a full refund if the original Supplier’s terms and conditions state this. Quintessentially accepts no responsibility or liability for Supplier refunds.

8.2.

All product or service descriptions have been approved by the relevant Supplier. Quintessentially is not responsible for inaccurate or misleading product descriptions. Products may differ slightly from the images shown although every effort is made to ensure that all product descriptions are as accurate as possible.

8.3.

Quintessentially may from time to time offer special Quintessentially products or services for sale through the Site, Quintessentially Magazine or the weekly newsletter. These products will be clearly specified as being supplied by Quintessentially in their description.

8.4.

The purchase price of all products and services is due for payment on acceptance of your order by the Supplier or, if applicable, Quintessentially.

9.1.

Other than those Suppliers who supply products that are perishable, or are made to your specification or are clearly personalised for you, each Supplier offers a 7-day "no quibble" guarantee in relation to its products. If you wish to return the products for whatever reason within 7 days of delivery, you may do so provided that the products are unused and in their original packaging. You will be credited in full within 30 days of the Supplier receiving written notification from you that you wish to return the products. The Supplier reserves the right to charge for any damage or missing parts.

9.2.

All returns must be addressed to Quintessentially at Quintessentially (UK) Limited, Quintessentially, 29 Portland Place, London, W1B 1QB, United Kingdom and must be made either by courier or registered post. Unless agreed with you otherwise, you are responsible for the costs of returning the products to Quintessentially.

10.1.

Quintessentially warrants to you that Quintessentially shall use its reasonable endeavours to provide the Services with reasonable care and skill and, as far as reasonably possible, in accordance with your requests and instructions from time to time. Where Quintessentially supplies you with any goods or services supplied by a third party, Quintessentially is acting as your agent in sourcing the goods or services. Quintessentially will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, Quintessentially does not and will not provide any representations, warranties or recommendations in relation to any of the information and suggestions comprised within the Services. You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.

10.2.

Your contract for the purchase of products or services is made with the relevant Supplier only. Quintessentially acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.

10.3.

Quintessentially will not be responsible for products and services offered by Quintessentially as agents for the Suppliers or for any aspect of the relationship between you and any particular Supplier. Quintessentially will however do everything it reasonably can to assist you in any dealings you have with the Supplier.

10.4.

You agree that any contract entered into by you with any of the Suppliers is an independent contract. Quintessentially hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through Quintessentially.

10.5.

Quintessentially accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

10.6.

Save in respect of death and personal injury caused by the negligence of Quintessentially or as expressly provided for in these Terms and Conditions, Quintessentially shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by Quintessentially hereunder and the resulting supply of goods and services to you by any third party.

10.7.

Quintessentially shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of yours.

10.8.

Quintessentially shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for Quintessentially non-Members, other than for immediate family and/or nominated persons on your membership. In addition, Quintessentially non-Members shall have no cause of action directly, or indirectly via the Quintessentially Member or other person(s), against Quintessentially for any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the Quintessentially non-Member by a Member.

10.9.

Quintessentially shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Quintessentially's obligations in relation to the Services, if the delay or failure was due to any event beyond Quintessentially's reasonable control.

10.10.

Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, Quintessentially’s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual membership fee and the charge for the Services to be provided.

10.11.

Quintessentially aims to ensure that viruses (or other programs having adverse effects) do not reside on the Site, but Quintessentially accepts no responsibility in relation to this.

10.12.

This section applies only to the extent permitted by law.

11.1.

Quintessentially may vary these Terms and Conditions from time to time. We will notify you of any changes in a timely manner and the changes will take immediate effect. Notification will be by one or all of the following medium:

11.2.

Your continued use of your membership constitutes acceptance of the altered Terms and Conditions.

12.1.

Quintessentially owns or is lawfully entitled to all of the copyright in the Site. All other intellectual property rights are reserved. The Site is for your personal use only - you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from the Site.

13.1.

Quintessentially assumes no responsibility for the contents of any other web sites to which the Site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked sites. Quintessentially may not have control of such web sites. The inclusion of any hyperlinks to such other web sites does not mean that Quintessentially endorses the material on such web sites or has any association with the owners thereof.

14.1.

These Terms and Conditions and your membership with Quintessentially are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

14.2.

The provisions of the "Privacy Promise" shall apply at all times.

If you have any queries or complaints please call +44 (0)845 299 4555 or email AskQ@quintessentially.com. Alternatively you can write to Quintessentially (UK) Limited, Quintessentially, 29 Portland Place, London, United Kingdom, W1B 1QB.

Quintessentially
29 Portland Place
London

United Kingdom
W1B 1QB