1st Line Support Engineer, London

Introduction to Quintessentially

Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.

Job summary

As a global, inclusive and growing business, we offer an environment which is extremely friendly and personable, yet busy and one in which the senior management team are extremely open to new ideas/strategic input. As for the day to day, the position will be to provide 1st Line helpdesk support to the UK user-base, and to assist regional IT staff located in international sites.

Responsibilities

  • Respond to and resolve IT support tickets
  • Basic diagnostic testing
  • Answering calls and logging tickets
  • PC configuration
  • Asset management
  • Hardware and Software Auditing

 Experience required

  • Microsoft Windows deployments
  • PC troubleshooting
  • Network troubleshooting
  • User Administration (Microsoft Active Directory)
  • Helpdesk experience
  • Contact Centre Best Practices (desirable)
  • Office365 Administration

Hours of work

Monday to Friday from 0900 to 1730


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