Luxury Customer Service Advisor, London

In their commitment to saving members precious time, our expert lifestyle managers are on-hand 24 hours a day to attend to their daily tasks. Devoted to fulfilling every desire, and catering to every request - however big or small - our lifestyle managers are here to help. Every proactive recommendation, be it for a holiday, tutor, artwork, networking event, or simply the best restaurant in town, has been carefully selected to enrich a member’s life, as well as the lives of their loved ones, so that they can make the most of every moment.

Responsibilities

  • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
  • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
  • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
  • Providing quality suggestions at all times which exceed Member expectations.
  • Intensive & extensive phone and email-based correspondence.
  • Using a CRM system to log Member requests, actioning requests and updating Member information.

The ideal Luxury Customer Service Advisor

  • MUST be Fluent spoken and written in English
  • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
  • Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
  • Possess a minimum of 1-2 years Customer Service knowledge.

Hours of Work

You will be required to work 40 hours per week. Working days will be 4 consecutive days followed by 4 days off, covering the hours of 12.00pm to 10.00pm. This shift pattern will include some weekends.