New York

Lifestyle Manager -Overnight

  • Full time
  • New York
  • 063

Job Summary:
To manage a select group of Quintessentially Lifestyle's Members and their demanding lifestyle needs. The Lifestyle Manager will communicate with their members on a day to day basis, the primary focus of which is to coordinate and arrange their business and/or personal lives on both a proactive and reactive basis.

Hours of work:
Shifts will be between the hours of 12am – 8:30am

MAIN DUTIES AND RESPONSIBILITIES (BUT NOT LIMITED TO):
Requests:

  • Handle all Member requests that come in on a day to day basis ensuring they are completed in a timely and efficient manner
  • Ensure requests for international territories are sent to the correct account manager and are followed up
  • Assist local corporate clients on an occasional basis for coverage
Relationships:
  • Meeting each member at least once per annum, where possible
  • Cultivating a strong personal relationship with each individual Member
  • Creating a personal profile of each Member to include key facts on each Member's specific preferences
  • Ensuring regular tailored communication to Member's specific preferences
Renewals:
  • Achieve personal renewal rate per KPI
  • Anticipate Member renewal date in a timely fashion and start the renewal process accordingly
Administration:
  • Ensuring Member profiles are accurate and up to date on CRM system
  • Ensuring all requests are correctly logged in internal CRM System, especially commissionable requests
  • Robust management of email inbox, calendar and other relevant files
Suppliers/Member Benefits:
  • Assist with Private & Corporate Member Benefits
  • Build supplier relations knowledge
  • Visit local restaurants, bars, exhibitions, etc. as familiarization trips
Requirements:
  • Background in customer service, personal assistance, or luxury travel and leisure - minimum of 2-3 years
  • Excellent written and oral communication - Must be fluent in English
  • Excellent client empathy & interpersonal skills; passionate about customer service & delivering service excellence
  • Good time management skills, fast learner – adapting to new processes in rapid change climate.
  • Good team player – displays compassion towards fellow colleagues.
  • Mature approach, dedicated, and committed with a strong drive; independent
  • Ability to prioritize & meet deadlines, remain calm & courteous under pressure, effective conflict management
  • 'Can do' attitude; proactive & reactive approach - anticipate client needs, show initiative
  • Creative problem solver with top notch organizational skills and meticulous attention to detail.
  • Strong IT & CRM systems skills
  • Good project management skills – effectively manage requests from initiation to completion
  • Experienced in dealing with confidential information using discretion and sensitivity at all times

How to apply

Should you wish to apply to apply for this role please email your CV to jobsusa@quintessentially.com