Service Promise

Quintessentially Lifestyle Service Promise to guarantee consistent and exceptional Member Experiences at all times throughout your Membership.

Please find below our Quintessentially Lifestyle Service Promise*. 

Quintessentially Lifestyle is committed to delivering: EXCEPTIONAL SERVICE EXPERIENCE Ensuring your contact with our Lifestyle Managers at all times is:

ACCESSIBLE
  • The Lifestyle Management Team will be available ‘around-the-clock’, providing you with instant access to knowledgeable, fully-trained staff, who are committed to delivering excellent service to you wherever you are in the world, 24 hours a day, 365 days a year.
The Lifestyle Management Team will offer service in over 25 languages worldwide, with consistent local language and English serviced out of each territory.

PERSONABLE
  • Your Lifestyle Manager will provide you with honest, courteous, friendly and professional service.
  • Your Lifestyle Manager will be trained and experienced.
  • Your Lifestyle Manager will demonstrate an interest in your life and lifestyle.
  • Your Lifestyle Manager will value you as a Member.
TIMELY
  • Your Lifestyle Manager will provide request updates as per the timelines agreed upon between you.
  • Your Lifestyle Manager will complete requests within a suitable timeframe as discussed and agreed upon between you.
CONVENIENT
  • Your Lifestyle Manager will be fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request.
  • Your Lifestyle Manager will use the appropriate contact method as preferred by you (email, telephone or mobile app) and as dictated by request-type (e.g. last minute, urgent, emergency).
  • Your Lifestyle Manager will provide detailed confirmations and reminders of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms & conditions.
VALUABLE & RELEVANT
  • Your Lifestyle Manager will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests** – using our global network of trustworthy and reliable global suppliers.
  • Your Lifestyle Manager will offer you knowledgeable advice by using a team of expert in-house Specialists.
  • Your Lifestyle Manager will be a source of diverse information – from suggesting luxury, unique and/or ‘Hidden Gems’ to providing relevant suitable options should your first option not be available for any reason.
  • Your Lifestyle Manager will communicate added-value supplier benefits to you, based on what you value.
 DISCREET
  • Your Lifestyle Manager will manage and fulfil your requests with the utmost sensitivity, discretion and confidentiality, as well as observing cultural considerations and awareness at all times.
  • Your Lifestyle Manager will ensure your personal data (recorded in a secure company CRM database) (see Privacy Policy) is handled securely and with care and discretion at all times.
EFFECTIVE
  • We welcome feedback from Members which can be provided at any time by telephone, email orfeedback@quintessentially.com
  • We will thoroughly investigate all complaints and update you regularly on progress until the complaint is resolved.
  • Your Lifestyle Manager or Senior Management, will proactively share complaint status updates throughout the entire course of complaint.
  • Your Lifestyle Manager or Senior Manager will follow up post-complaint resolution to ensure service excellence is reinstated.
AWARE
  • Quintessentially Lifestyle staff will regularly contact you directly via telephone, email, or in person, throughout the duration of your Membership to gauge the quality of your experience.
  • Quintessentially Lifestyle staff will provide an open platform for ad hoc (and anonymous if preferred) feedback via a dedicated Website section and periodic questionnaires and/or Member Surveys.
  • Quintessentially Lifestyle staff will provide welcome and swift acknowledgement of your feedback, and investigate, evaluate and follow up, where appropriate, implementing new Member experience-related initiatives where required.
 
* For more information, please read:Club Rules and Membership Terms and Conditions**Certain Membership levels only.

See website for Membership level service definitions.Member calls are recorded for training purposes and to ensure that we strive for service excellence.