Lifestyle Manager, London

In their commitment to saving members precious time, our expert lifestyle managers are on-hand 24 hours a day to attend to their daily tasks. Devoted to fulfilling every desire, and catering to every request - however big or small - our lifestyle managers are here to help. Every proactive recommendation, be it for a holiday, tutor, artwork, networking event, or simply the best restaurant in town, has been carefully selected to enrich a member’s life, as well as the lives of their loved ones, so that they can make the most of every moment.

The Lifestyle Manager / P.A responsibilities

  • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
  • To act as their primary contact and to proactively communicate with them on a day to day basis.
  • To strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.
  • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
  • Using a CRM system to log Member requests, actioning requests and updating Member information

The ideal Lifestyle Manager / P.A will possess the following attributes

  • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management
  • Passionate about travel, culture, and unique global experiences, given that our Members are based around the globe & request information regarding predominantly travel, leisure & services in London and worldwide.
  • Pro-active, energetic and positive attitude
  • Excellent team player; displays compassion towards and enjoys helping fellow colleagues
  • Values privacy and confidentiality
  • Strong IT & CRM systems skills
  • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure

Hours of Work

Monday – Friday 0900 – 1730

Thursday-Monday 1400 - 2200