Lifestyle Manager, London
In their commitment to saving members precious time, our expert lifestyle managers are on-hand 24 hours a day to attend to their daily tasks. Devoted to fulfilling every desire, and catering to every request - however big or small - our lifestyle managers are here to help. Every proactive recommendation, be it for a holiday, tutor, artwork, networking event, or simply the best restaurant in town, has been carefully selected to enrich a member’s life, as well as the lives of their loved ones, so that they can make the most of every moment.
The Lifestyle Manager / P.A responsibilities
- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- To act as their primary contact and to proactively communicate with them on a day to day basis.
- To strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Using a CRM system to log Member requests, actioning requests and updating Member information
The ideal Lifestyle Manager / P.A will possess the following attributes
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management
- Passionate about travel, culture, and unique global experiences, given that our Members are based around the globe & request information regarding predominantly travel, leisure & services in London and worldwide.
- Pro-active, energetic and positive attitude
- Excellent team player; displays compassion towards and enjoys helping fellow colleagues
- Values privacy and confidentiality
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
Hours of Work
Monday – Friday, 0900 – 1730